Quick Tips for First-Time Buyers
WHAT IS A CONTROLLED ITEM?
- A controlled item refers to a product regulated under Singapore law
- Includes but not limited to metal swords, non-firing replica guns, folders, fixed blades
- For controlled items, it is mandatory to provide identity verification
- Wooden & foam swords are non-controlled items
IS THERE ANY AGE LIMIT TO PURCHASE CONTROLLED ITEM?
- Yes, minimum 18 years old
WHY DO I NEED IDENTITY VERIFICATION?
- To legalise your purchase under regulated law in Singapore
- In compliance with our license issued by the Singapore Police Force, it is mandatory for us to record buyer’s full particulars & therefore we are not constrained by the PDPA
- We will undertake proper safeguarding measures to protect your personal data
HOW DO I VERIFY?
- For first-timers purchasing a controlled item, you will receive an email from us requesting to complete the verification after placing your order
- Kindly reply with unaltered images of the front and back of your identity document (e.g. Singapore IC, work permit)
WHAT ABOUT DELIVERY OUTSIDE OF SINGAPORE?
- No verification required
- You are encouraged to check with your local custom on the latest import policy as we will not be liable for any returns/refunds that may arise from such issue
HOW SOON CAN I RECEIVE MY ORDER?
- We strive to fulfil local deliveries within 2 working days upon successful verification unless otherwise stated
- For deliveries outside of Singapore, your order will be shipped out within 4 working days and advised further via a unique shipment tracking number
More questions? Hit us up here