Are those guns and swords real?
No, we sell replicas of guns and swords that are used in the ancient days. The materials used in our merchandise are not meant for sparring or firing. They are meant to be a decorative ornament at your home or office for your viewing pleasure.
While the replica guns have working mechanism, the barrels are sealed and the materials used cannot withstand the heat generated from an actual firing.
The decorative swords that we sell are mostly made of 420J2 stainless steel. The choice of material is meant to keep maintenance to a minimum. They look like a real weapon but are meant to be a decoration piece.
TopCaesars is a licensed seller of the merchandise that we carried in store. It is required by local laws for us to record your personal particulars and your contact number when you purchased a controlled item such as the replica guns and or sword.
No additional charge is required.
TopEach buyer for controlled items, such as replica gun and or sword has to be at least 18 years old.
Identity card/ passport will be required for verification purposes.
TopYes, they can. We will however recommend you to check with your respective local custom and its local requirement. Custom regulations for different countries may change from time to time, and Caesars shall not be responsible for any arising issues.
We highly advice you to put those replicas in your luggage and declared the items when you checked in your luggage.
TopIs there any warranty for these products?
Caesars provide a limited warranty on the products purchased at our retail boutiques for 30 days from the date of purchase. Please write to return@caesars.com.sg should you face quality issues. Kindly indicate the receipt number, the date of purchase and include pictures where applicable.
We highly recommend customer to inspect their purchases before leaving the store. Occassionally, we receive feedback from customers that have damaged their purchases from mishandling. If you need advise on product handling, please approach our shop personnel for assistance.
Caesars reserved the right to reject returns that we deemed abuse, misuse or neglect by the purchaser. No refunds for product will be entertained.
TopHow do I care for the guns / swords that I had just purchased?
Refer to Care Tips on the main menu.
TopHow do I join as a Caesars member?
To become Caesars member, all you need is to make a purchase of S$300 in a single receipt or accumulate receipts of S$500 over 6 months. Membership will be valid for 2 years.
An accumulative purchase of S$500 within the 2 years membership period will automatically extend your membership by another 2 years.
This extension only applies upon the expiry of your initial membership of 2 years
TopWhat are the benefits of being a Caesars member?
Members enjoy the following benefits:
- 15% off all retail purchase ( except Nett price items )
- 20% off on birthday month
- Priority reservation on new arrival products
- Priority notification on sales event
- Quarterly issued CAESARS Newsletter to keep you update latest product news
- Invitation to exclusive promotional events
- "Member's only" discount for selected products
- Complimentary gift wrapping service
- Free local delivery for S$500 & above
How does Pre order works?
Pre-order procedure applies when a customer is interested to purchase a particular item that is currently not in stock at our retail boutiques.
Procedures
- Customer will need to check with Caesars Sales personnel for availability of the item.
- Upon ascertain of the availability of the item, a pre order may be placed with a 50% deposit.
- The balance 50% will be payable upon the collection of the ordered item
How long does it take for the ordered item to arrive upon purchase?
The usual waiting period is approximately 2 - 3 months. We strive to shorten the waiting time though there may be rare instances whereby shipments are delayed and require as long as 6 - 9 months to arrive.
TopHow do i know my order has arrived?
Customers are required to furnish their contact number, address and email when they place their orders. Upon arrival of the items, Caesars will contact customers in sequence of ordering. For limited edition items, this is significant as earlier booking gives a better chance to secure a good serial number for your item.
TopWhat happens if I do not collect my pre order within 1 month of notice?
Caesars reserve the right to forfeit the deposit made by the customer if the customer fails to pick up the item within 1 month of notice. The item will also be allocated to other customers without prior notice to the intended customer.
TopCan i order the item in Singapore but request to send it overseas?
Yes, you can. Upon making your pre-order on the product, we will be happy to quote you the relevant shipping charges required to ship your purchase to your designated country. The shipping charges exclude your local country's taxes and duties.
All we need is for you to place a 50% non refundable deposit at our store. The balance is payable when you pick up the goods. Estimated time frame of delivery is 3 to 4 months, subjective to the delivery schedule of the manufacturer.
Please check with our sales personnel for more details.
TopCan i cancel a pre-order i have made?
Yes, you can. However, please note that the deposit made will be non refundable.
TopDo you offer distribution / corporate sales?
We do! Please contact us at sales@caesars.com.sg to discuss about your needs.
TopDo you offer any installment plans on purchase?
Citibank offers 0% interest installment plans for customers who purchased above $500.
Minimum purchase of $500 nett to be eligible for 6 months installment plan
Minimum purchase of $1,000 nett to be eligible for 12 months installment plan
Terms & conditions:
Installment plans only available for Citibank Credit card members
TopWho are your marketing partners and what promotion do you have currently?
Golden Village Movie Club member
a) 12% off regular priced item
b) FREE Samurai Letter Opener worth $28 for nett total purchase above $180
Terms & conditions:
Not valid for nett price item
Not valid with other discount or promotion
Valid till: 31 Dec 2010
SAFRA card member – 10% discount storewide
Terms & conditions:
Not valid for nett price item
Not valid with other discount or promotion
Valid till: 31 December 2011

HomeTeamNS card member – 10% discount storewide
Terms & conditions:
Not valid for nett price item
Not valid with other discount or promotion

Passion cardmember - Get a $10 Caesars voucher with $60 nett spend
Terms & conditions:
Issued vouchers are to be used on next purchase only.
Limited to one voucher issued per cardholder per day only.
Not to be used with other promotions and discounts.
Valid till: 31 December 2010
TopWhat is acrylic?
Acrylic is a clear plastic that resembles glass, but has properties that makes it superior to glass in many ways.
TopWhat are the advantages of acrylic?
Acrylic has numerous advantages, to name a few, it is:
- Many times stronger than glass
- Half as heavy as glass
- Customizable to different shape, size and colour
- Cost effective
TopDoes it require high maintenance?
Minimal maintenance is required on acrylic. In most instances, a clean cloth to clean the exterior surface is sufficed.
TopWhat is the price range?
Standard sizes (that fit most of our products in stores) start from $50* onwards. For example, a standard design acrylic case for our full size Japanese sword is $90. Prices for customised requests will be quoted on a case by case basis.
Prices varies with the complexity of the work and the thickness of the material used.
*Prices stated refer to existing stock or a standard waiting time of 2 – 3 weeks. For express service of 1 week turnaround time, please add 50% surcharge to the quoted rate.
TopHow can I customise acrylic case?
Simply by following the steps below:
1. Visit our boutiques with the item you will like to customize
2. Caesars will provide a quotation on the spot or revert with a quote within 3 working days
3. Make a full payment should you opt to proceed
TopHow long does it take to customise my order?
This is dependent on the type of customisation you have requested. Generally, it is expected to take approximately 2-3 weeks. Express service of 1 week turnaround time is available. A 50% surcharge of the quoted price applies.
TopDo you provide delivery service for acrylic case?
For orders on standard size cases, they are to be self collected at our retail boutiques. If you will like to arrange for local delivery service, please inform our sales personnel when you are placing your order. A local delivery charge of $25 applies.
TopI have a huge collection and I will like to customise my house/office to exhibit them. Do you accept such projects?
Yes, we do. Please contact us for a free consultation*.
Terms & conditions apply.
*Free consultation is on appointment basis and subjected to availability.
Caesars reserve the right to reject requests for free consultation deemed inappropriate without prior consent or agreement from requestor.
TopMy questions are not answered above, who should I contact for more information?
Simply email us at enquiry@caesars.com.sg with your query.
Top