Are those guns and swords real?

No, we sell replicas of guns and swords that are used in the ancient days. The materials used in our merchandise are not meant for sparring or firing. They are meant to be a decorative ornament at your home or office for your viewing pleasure.

While the replica guns have working mechanism, the barrels are sealed and the materials used cannot withstand the heat generated from an actual firing.

The decorative swords that we sell are mostly made of 420J2 stainless steel. The choice of material is meant to keep maintenance to a minimum. They look like a real weapon but are meant to be a decoration piece.

Top
Do I need a licence to own them?

Caesars is a licensed seller of the merchandise that we carried in store. It is required by local laws for us to record your personal particulars and your contact number when you purchased a controlled item such as the replica guns and or sword.

No additional charge is required.

Top
What are the criteria to own such product?

Each buyer for controlled items, such as replica gun and or sword has to be at least 18 years old.

Identity card/ passport will be required for verification purposes.

Top
Can these replicas be brought overseas?

Yes, they can. We will however recommend you to check with your respective local custom and its local requirement. Custom regulations for different countries may change from time to time, and Caesars shall not be responsible for any arising issues.

We highly advice you to put those replicas in your luggage and declared the items when you checked in your luggage.

Top

Is there any warranty for these products?

Caesars provide a limited warranty on the products purchased at our retail boutiques for 30 days from the date of purchase. Please write to return@caesars.com.sg should you face quality issues. Kindly indicate the receipt number, the date of purchase and include pictures where applicable.

We highly recommend customer to inspect their purchases before leaving the store. Occassionally, we receive feedback from customers that have damaged their purchases from mishandling. If you need advise on product handling, please approach our shop personnel for assistance.

Caesars reserved the right to reject returns that we deemed abuse, misuse or neglect by the purchaser. No refunds for product will be entertained.

Top

How do I care for the guns / swords that I had just purchased?

Refer to Care Tips on the main menu.

Top

How do I join as a Caesars member?

To become Caesars member, all you need is to make a purchase of S$300 in a single receipt or accumulate receipts of S$500 over 6 months.  Membership will be valid for 2 years.

An accumulative purchase of S$500 within the 2 years membership period will automatically extend your membership by another 2 years.

This extension only applies upon the expiry of your initial membership of 2 years

Top

What are the benefits of being a Caesars member?

Members enjoy the following benefits:

  • 15% off all retail purchase ( except Nett price items )
  • 20% off on birthday month
  • Priority reservation on new arrival products
  • Priority notification on sales event
  • Quarterly issued CAESARS Newsletter to keep you update latest product news
  • Invitation to exclusive promotional events
  • "Member's only" discount for selected products
  • Complimentary gift wrapping service
  • Free local delivery for S$500 & above
Top

How does Pre order works?

Pre-order procedure applies when a customer is interested to purchase a particular item that is currently not in stock at our retail boutiques.

Procedures

  1. Customer will need to check with Caesars Sales personnel for availability of the item.
  2. Upon ascertain of the availability of the item, a pre order may be placed with a 50% deposit.
  3. The balance 50% will be payable upon the collection of the ordered item
Top

How long does it take for the ordered item to arrive upon purchase?

The usual waiting period is approximately 2 - 3 months. We strive to shorten the waiting time though there may be rare instances whereby shipments are delayed and require as long as 6 - 9 months to arrive.

Top

How do i know my order has arrived?

Customers are required to furnish their contact number, address and email when they place their orders. Upon arrival of the items, Caesars will contact customers in sequence of ordering. For limited edition items, this is significant as earlier booking gives a better chance to secure a good serial number for your item.

Top

What happens if I do not collect my pre order within 1 month of notice?

Caesars reserve the right to forfeit the deposit made by the customer if the customer fails to pick up the item within 1 month of notice. The item will also be allocated to other customers without prior notice to the intended customer.

Top

Can i order the item in Singapore but request to send it overseas?

Yes, you can. Upon making your pre-order on the product, we will be happy to quote you the relevant shipping charges required to ship your purchase to your designated country. The shipping charges exclude your local country's taxes and duties.

All we need is for you to place a 50% non refundable deposit at our store. The balance is payable when you pick up the goods. Estimated time frame of delivery is 3 to 4 months, subjective to the delivery schedule of the manufacturer.

Please check with our sales personnel for more details.

Top

Can i cancel a pre-order i have made?

Yes, you can. However, please note that the deposit made will be non refundable.

Top

Do you offer distribution / corporate sales?

We do! Please contact us at sales@caesars.com.sg to discuss about your needs.

Top

Do you offer any installment plans on purchase?

Citibank offers 0% interest installment plans for customers who purchased above $500.

Minimum purchase of $500 nett to be eligible for 6 months installment plan

Minimum purchase of $1,000 nett to be eligible for 12 months installment plan

Terms & conditions:

Installment plans only available for Citibank Credit card members

Top

Who are your marketing partners and what promotion do you have currently?

GVMC Logo  

Golden Village Movie Club member

a) 12% off regular priced item

b) FREE Samurai Letter Opener worth $28 for nett total purchase above $180

Terms & conditions:

Not valid for nett price item

Not valid with other discount or promotion

Valid till: 31 Dec 2010

SAFRA card member – 10% discount storewide

Terms & conditions:

Not valid for nett price item

Not valid with other discount or promotion

Valid till: 31 December 2011

HomeTeamNS Logo

HomeTeamNS card member – 10% discount storewide

Terms & conditions:

Not valid for nett price item

Not valid with other discount or promotion

 Passion card picture

Passion cardmember - Get a $10 Caesars voucher with $60 nett spend

Terms & conditions:

Issued vouchers are to be used on next purchase only.

Limited to one voucher issued per cardholder per day only.

Not to be used with other promotions and discounts.

Valid till: 31 December 2010

Top

What is acrylic?

Acrylic is a clear plastic that resembles glass, but has properties that makes it superior to glass in many ways.

Top

What are the advantages of acrylic?

Acrylic has numerous advantages, to name a few, it is:

- Many times stronger than glass

- Half as heavy as glass

- Customizable to different shape, size and colour

- Cost effective

Top

Does it require high maintenance?

Minimal maintenance is required on acrylic. In most instances, a clean cloth to clean the exterior surface is sufficed.

Top

What is the price range?

Standard sizes (that fit most of our products in stores) start from $50* onwards. For example, a standard design acrylic case for our full size Japanese sword is $90. Prices for customised requests will be quoted on a case by case basis.

Prices varies with the complexity of the work and the thickness of the material used.

*Prices stated refer to existing stock or a standard waiting time of 2 – 3 weeks. For express service of 1 week turnaround time, please add 50% surcharge to the quoted rate.

Top

How can I customise acrylic case?

Simply by following the steps below:

1. Visit our boutiques with the item you will like to customize

2. Caesars will provide a quotation on the spot or revert with a quote within 3 working days

3. Make a full payment should you opt to proceed

Top

How long does it take to customise my order?

This is dependent on the type of customisation you have requested. Generally, it is expected to take approximately 2-3 weeks. Express service of 1 week turnaround time is available. A 50% surcharge of the quoted price applies.

Top

Do you provide delivery service for acrylic case?

For orders on standard size cases, they are to be self collected at our retail boutiques. If you will like to arrange for local delivery service, please inform our sales personnel when you are placing your order. A local delivery charge of $25 applies.

Top

I have a huge collection and I will like to customise my house/office to exhibit them. Do you accept such projects?

Yes, we do. Please contact us for a free consultation*.

Terms & conditions apply.

*Free consultation is on appointment basis and subjected to availability.

Caesars reserve the right to reject requests for free consultation deemed inappropriate without prior consent or agreement from requestor.

Top

My questions are not answered above, who should I contact for more information?

Simply email us at enquiry@caesars.com.sg with your query.

Top